IT Infrastructure Support & Development
The Firefly Tech team has extensive experience in supporting and developing the IT infrastructure of aviation enterprises. Our specialists have successfully initiated and managed three IT support projects from the ground up, delivering comprehensive support for over 400 aircraft and one of the largest MRO operations in Eastern Europe.
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Our IT infrastructure support services for companies include:
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Product Management
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Application Support
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Integration Support
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End-User Support
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Competence Center
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Audit and Coaching
AMOS Support Strategy and KPIs
Our team possesses extensive experience in AMOS support projects.
Our support strategy includes the following key elements:
Our average KPI achievement rate is 99.998%
The Product Approach
We adhere to a product-oriented approach in organizing the support of AMOS, which is a strategy where the system's support and development are regarded as an ongoing product necessitating consistent attention, updates, and enhancements.
User-Centricity
Focusing on the needs and requirements of the end-users. All changes are aimed at improving the user experience and meeting the specific needs of users.
Multidisciplinary Teams
Creating teams consisting of specialists from various profiles who work together on the support and development of the system.
Responsiveness & Transparency
Quick response to user requests and issues, as well as ensuring transparency in the targeting, planning, and implementation of changes.
Agile & Iterative Process
Applying agile management methodologies for continuous improvement and adaptation of the system to changing requirements and conditions.
Continuous Learning & Development
Facilitating team ongoing learning & implementation of new technologies and best practices.
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Performance Metrics & Analysis
Regular collection and analysis of systems performance data to understand which aspects need improvement and optimization.